Login and Password Reset

Managing access credentials is a key element for ensuring data security in 4HSE. This guide describes the authentication process, how to update a password, and solutions for the most common access issues.

1. Login Page and Access

Access to 4HSE is provided through a dedicated authentication page.

1.1 Login Page Elements

The login screen includes the following fields and options:

• Email: Field for the email address registered on the platform.
• Password: Field for entering the account password.
• Remember me: Option to keep the session active on the current device.
• Login: Button to start the authentication process.
• Or login with… Google: Option to sign in using a Google account.
• Forgot password?: Link to initiate the password recovery process.
• New user? Register: Link to create a new account.
• Language selector: Tool to choose the interface language.

1.2 Password Reset

If the password is forgotten, the reset can be initiated:

1. On the login screen, select the Forgot password? link.
2. A form appears where the associated Email must be entered.
3. Select Send.
4. The system sends an email containing the password reset link. The link is valid for 30 minutes. Once opened, a guided procedure allows setting a new password using two fields (new password and confirmation). At the end, select Submit to complete the operation.

2. Password Management

The password can be changed at any time through the account management panel. The Account Management guide provides instructions for:

• accessing the account management panel,
• configuring access settings,
• changing the password,
• enabling multi-factor authentication (MFA).

3. Common Access Issues

This section describes the main types of errors related to login and password management, along with recommended solutions.

3.1 Password or Incorrect Email Issues

Issue	Common Cause	Recommended Solution
Login failed	Entering an email different from the registered one or a typing error.	Verify the accuracy of the email address. The email is the exact identifier used to register the user in 4HSE.
Password reset not received – wrong email	Entering an email different from the registered one or a typing error.	Verify the accuracy of the email address. The email is the exact identifier used to register the user in 4HSE.
Password reset not received – email in spam	The email ended up in the spam/junk folder.	Check the spam or junk folder. If the problem persists, contact the administrator.
Password reset link not working	The password reset link is valid for a limited period of 30 minutes.	Restart the “Forgot password” procedure and use the new link.

3.2 Registration and Whitelabel Issues

Issue	Common Cause	Recommended Solution
Newly created user	The user has not completed the first login.	Check the invitation email and click the link to set the final password. Until then, the user is not registered on the platform.
Login failed – wrong domain	The user is trying to log in from a domain different from the one used for registration. (Occurs only in projects with a custom domain / whitelabel).	Log in from the correct domain. If the registration occurred on the wrong domain, the user must be recreated.

Tip

To ensure the security of your account, always protect your credentials and consider enabling multi-factor authentication (MFA).