Forgot Password
Access to 4HSE is based on the email address used during registration, which uniquely identifies each user. If you are unable to log in due to forgotten credentials, the platform provides a guided procedure for recovering your password.
Password Reset Procedure
Section titled “Password Reset Procedure”To reset the password of your account:
- From the login screen, select the Forgot password? link.
- You will be asked to enter the Email associated with your account.
- Select Send.
Note: If the email entered is not associated with an active account, the system cannot send the reset link.
- The system will email the provided address, containing a password reset link.
Warning: The link is valid for 30 minutes.
- Open the received link. A guided procedure will help you set a new password using two fields: new password and confirmation.
- When finished, select Send to complete the operation.
After completing these steps, the new password will be active immediately.
Troubleshooting Common Access Issues
Section titled “Troubleshooting Common Access Issues”Below are the most frequent issues related to access and password recovery, along with the recommended solutions.
Login and Password Reset Issues
Section titled “Login and Password Reset Issues”| Issue | Common Cause | Recommended Solution |
|---|---|---|
| Login failed | Entering an email address different from the one used during registration, or a typo. | Check that the email address is correct. The email is the exact identifier used to register the user in 4HSE. |
| Reset link not received | Entering an email address different from the one used during registration, or a typo. | Check that the email address is correct. The email is the exact identifier used to register the user in 4HSE. |
| Reset link not received | The email ended up in the spam/junk folder. | Check your spam or junk folder. If the issue persists, contact your administrator. |
| Reset link not working | The password reset link is valid for 30 minutes. | Restart the Forgot password procedure and use the new link. |
Registration and Whitelabel Issues
Section titled “Registration and Whitelabel Issues”| Issue | Common Cause | Recommended Solution |
|---|---|---|
| Newly created user | The user has not yet completed the first login. | Check the invitation email and click the link to set the initial password. Until this step is completed, the user is not registered on the platform. |
| Login failed | The user is trying to access a different domain than the one in which they were registered. This can happen only in projects that use a custom domain (whitelabel). | Log in from the correct domain. If the user was created under the wrong domain, the account must be recreated. |
Managing and Changing the Password as an Active User
Section titled “Managing and Changing the Password as an Active User”If you are already logged into the system, you can change your password at any time through the account management panel.
The Account Management guide provides instructions on:
- accessing the account management panel
- configuring access settings
- changing the password
- enabling multifactor authentication (MFA)